Soft Skills Mastery Program

Course Overview:

This interactive, learner-centered course is designed to equip students and professionals with the essential soft skills needed to excel in both academic and professional environments. From powerful communication to emotional intelligence, this course builds the personal and interpersonal skills necessary to thrive in any setting. Through real-life scenarios, group activities, reflections, and role-plays, learners will gain both clarity and confidence in how they express, lead, and collaborate.

Course Objectives:

By the end of this course, learners will be able to:
✔ Communicate with clarity and confidence in various settings
✔ Develop emotional intelligence for better interpersonal relationships
✔ Work effectively in teams and resolve conflicts constructively
✔ Strengthen leadership and decision-making capabilities
✔ Build a strong personal and professional presence

Course Outline:

Session 1: Communication That Connects

• Understanding the communication process

• Verbal vs. non-verbal communication

• Barriers to effective communication

• Building clarity, tone, and active listening

Session 2: Emotional Intelligence in Action

• Introduction to emotional intelligence (EQ)

• Self-awareness and empathy

• Managing emotions in high-stress situations

• Building emotional resilience

Session 3: Public Speaking & Presentation Skills

• Overcoming stage fear and imposter syndrome

• Structure of an effective presentation

• Using voice, body language, and storytelling

• Practice and feedback sessions

Session 4: Interpersonal & Team Skills

• Understanding team dynamics

• Collaboration vs. competition

• Giving and receiving constructive feedback

• Handling difficult conversations

Session 5: Leadership & Decision-Making

• Core traits of effective leaders

• Situational leadership and influence

• Decision-making frameworks and tools

• Taking initiative and building accountability

Session 6: Personal Branding & Confidence Building

• Crafting your personal brand

• Assertiveness vs. aggression

• Grooming, etiquette, and presence

• Reflection on learning and goal setting

Delivery Style:

✔ Highly interactive sessions
✔ Role plays, group discussions, and real-life case scenarios
✔ Reflective exercises and practical assignments
✔ Personalized feedback and coaching