Course Overview:

In today’s competitive professional world, how you carry yourself can be just as important as what you know. This course offers a practical, interactive introduction to the key principles of business etiquette, workplace communication, and professional presence. Whether you're a student entering the workforce, a freelancer engaging with clients, or a working professional aiming to refine your soft skills, this course will help you leave a lasting positive impression.

Course Objectives:

By the end of this course, learners will:
✔ Understand the basics of professional etiquette across various workplace settings
✔ Improve verbal, non-verbal, and email communication skills
✔ Navigate meetings, interviews, and social situations with confidence
✔ Present themselves with professionalism in both physical and virtual spaces

Course Outline:

Session 1: First Impressions & Professional Presence

• The importance of grooming, attire, and body language

• Understanding workplace norms and professionalism

• Greeting, introducing yourself, and initiating conversations

• Virtual etiquette: camera presence, background, and communication cues

Session 2: Communication & Relationship Etiquette

• Email and messaging etiquette

• Politeness, tone, and language in professional conversations

• Active listening and respectful disagreement

• Cross-cultural sensitivity and inclusivity in communication

Session 3: Meetings, Networking & Social Etiquette

• Meeting do’s and don’ts (in-person & online)

• Networking with intention and courtesy

• Dining and event etiquette basics (if relevant to your audience)

• Recap: Do’s and Don’ts checklist for lasting impressions

Delivery Style:

✔ Scenario-based learning and role-play
✔ Etiquette checklists and real-world examples
✔ Mini challenges and self-assessments